During the last minute rush to get sites in the UK up to
standard for meeting the "cookie law" deadline, the Information
Commissioner's Office (ICO) moved the goalposts for UK site
regulation.
In the last days before the law was due to come into force, the
ICO suggested that "implied consent" would
now be acceptable, and there was no need to demonstrate "explicit
consent". This is a huge change, because it shifts some of the
responsibility from website owners to users. Instead of the user
stating explicitly what they agree to before browsing, the users
consent can be implied in other ways. Implied consent can even be
suggested by a site user's
browser settings for the least intrusive cookies.
Giving the responsibility back to users undoubtedly gives them a
better online
experience than requiring explicit consent at every stage. As
an experiment, go to your browser settings and specify that you
want to be asked before accepting cookies. Next, try to browse,
shop, bank or search without losing patience or shouting "Stop
asking! I want the cookie!" To put it kindly, it's frustrating.
Sites rely on cookies for so many reasons, from saving shopping
baskets, and identification to user preferences, social sharing and
marketing statistics. Many site owners had complained that forcing
users through an explicit consent process with decisions for each
type of cookie was impractical and inconvenient.
More worryingly for UK businesses, the cookie consent could act
as a barrier between the user and the service they are trying to
access. And if users refused to allow cookies this could not just
affect their experience on the site, but damage analytics and other
important statistics for site owners. Sites which can't demonstrate
their worth through analytics find it much harder to attract
advertisers, and that can be devastating for an online business. This ICO guidance
amendment could ease some of those fears for UK
e-commerce.
The ICO's move does, however, put the UK very slightly out of
sync with the rest of Europe, and can make it confusing to deduce
whether the EU or the UK are the ones in charge of the cookie
jar.
According to the EU, the changes are now being enforced in the
UK, and all sites will have to adhere to the new standards. If you
are making changes to your site or considering a complete
re-design, talk to Peach
Digital about making sure your site is compliant as well as
user-friendly.
Image courtesy of Mark J P on Flickr