Today, we present the fifth and final instalment of the Peach Digital 5-step guide to generating online business.

By putting last week's lessons into practice you're sure to land some new customers or clients. But what happens next?

Do I care about customer service?

Well, I should do! In an increasingly competitive and price sensitive marketplace, customer service could be the differentiator in sustaining your business through these difficult times. I thought I would share a recent personal experience of how I have been directly affected by both good and bad customer service.